Terms & Conditions

Last updated: 3 September 2026

Important summary: These are business-to-business managed promotion services. The standard monthly plans renew monthly, customers may cancel future renewals through one written request, and reach, enquiries or sales are never guaranteed.

1. Who the agreement is with

HertsPartners is a trading style and service operated by 1STKLASS LTD (company number 16619410), registered in England and Wales. Registered office: Suite 468, 80A Ruskin Avenue, Welling, Greater London, DA16 3QQ, United Kingdom. References to “HertsPartners”, “we”, “us” or “our” mean 1STKLASS LTD.

These partnership services are offered only to people acting wholly or mainly for a business, charity, trade or professional purpose. The person applying confirms that they are authorised to bind that organisation. If you are seeking a service mainly for personal use, contact us before ordering.

2. Plans, prices and what is included

The current standard plans are shown below from the same catalogue used by the website and apps. The order summary accepted at checkout records the exact plan, price, add-ons and version of these terms for that contract.

Optional extras are one-off unless the order clearly says otherwise. A priority scheduling request remains subject to availability and is not accepted or charged as a guaranteed emergency service. Paid advertising spend is not included unless a separate written order expressly includes it.

We may later offer a genuine six-month or annual discount only through a separate order that clearly shows the normal monthly comparison, the actual discount, total commitment, payment schedule, renewal and early-ending effect before acceptance. Unless an accepted order expressly says otherwise, there is no commitment beyond the current monthly billing period.

3. Applications, payment and onboarding

An application is not accepted merely because it is submitted. We may request information, refuse unsuitable or unlawful work, or approve the application for payment. A contract begins when we accept the application and Stripe confirms payment. Stripe handles card information; HertsPartners does not receive or store full card details.

After payment, the customer must complete the short onboarding brief and provide accurate business details, required assets, permissions and approvals. Once that brief is approved, please allow 5–7 days for the initial content schedule to be prepared. Dates are planned in good faith but can move if required information or approval is late, a platform is unavailable, or an event outside reasonable control prevents delivery.

4. Recurring payments and cancellation

Standard plans renew monthly using the payment method authorised at checkout. A customer can request cancellation at any time through the cancel or change a partnership form. We confirm the request in writing. A request received before the next renewal stops that renewal; the service then ends at the end of the already-paid billing period. If a renewal has already been processed before the request reaches us, contact us promptly so we can review what work has begun and what remains unused.

The current paid period remains payable to the extent that agreed work has already been created, scheduled, published or otherwise irreversibly committed. We do not use a blanket “no refunds” rule: where prepaid work has not begun or cannot be supplied, we will make a fair refund or credit after checking the real delivery and payment record. One-off work may be cancelled in writing, but authorised work already completed or reasonably committed remains chargeable.

We may suspend or end a service for non-payment, fraud, abuse, persistent failure to provide required information, unlawful or misleading material, infringement risk, or conduct that creates a serious platform or community-safety risk. Where the customer is not at fault, we give reasonable notice where practicable and refund or credit prepaid work we will not supply.

5. Customer information, claims and assets

The customer is responsible for the accuracy and legality of information, offers, prices, qualifications, testimonials and other claims they ask us to use. The customer must own or have permission to provide every logo, image, video, name and other asset. We may ask for evidence, edit for clarity, refuse a claim or asset, or pause publication where verification is incomplete.

The customer keeps ownership of supplied assets and grants us a non-exclusive licence to process, adapt and publish them only to deliver the agreed service. HertsPartners-created graphics and copy may be used by the customer for its own business after the related fee is paid. We do not promise that AI-assisted or template-supported creative elements are exclusive, and we do not intentionally recreate a third party’s protected image or invent a real person, place or event.

6. Social platforms, advertising and results

Facebook and any other third-party service remain independent platforms with their own rules, availability and moderation. We cannot guarantee that a platform will accept, display or continue to display any post. Paid, sponsored or advertorial content will be labelled clearly where advertising rules require it. Approval or moderation of member-submitted content does not mean HertsPartners endorses every statement in it.

We provide the service with reasonable care and skill, but do not guarantee reach, impressions, engagement, enquiries, rankings, sales, revenue or any particular commercial result. Reports describe available platform data and are not audited financial or marketing advice.

7. Complaints about content, moderation or service

Send a complaint in writing through our complaints form. Include your name and contact details, the exact URL or reference, the precise words or conduct complained of, relevant dates, why you say it is inaccurate, unlawful or against our rules, supporting evidence and the outcome requested. If acting for somebody else, explain your authority. A screenshot helps preserve evidence but may not show the complete context.

We log the complaint, preserve relevant evidence where reasonably necessary, review the available context, record the decision and explain the outcome where appropriate and lawful. We may correct, label, restrict, hide, remove or restore material; invite a response; restrict an account; or decide that no change is justified. A complaint does not automatically require removal or compensation.

Data-protection complaints should be identified clearly. We provide a clear route, acknowledge them within 30 days, investigate them and communicate the outcome. Formal media or legal complaints must identify the exact publication and legal basis; we aim to respond within 14 days or explain when a fuller response will be provided. Nothing here overrides a legal deadline, court direction, report to a regulator or police, protected disclosure, honest review or other legal right.

We may combine duplicate messages, require one official written channel or limit repetitive or abusive correspondence where reasonably necessary. We do not use that process to silence a genuine complaint. If there is an immediate risk of harm or suspected crime, contact the appropriate emergency service or authority first.

8. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss, or for lost profit, revenue, opportunity or anticipated savings that was not reasonably foreseeable when the contract was made.

For claims arising from one affected service, our total liability is limited to the fees paid for that affected service during the six months immediately before the event giving rise to the claim. This limit does not reduce the customer’s right to receive the agreed service with reasonable care and skill, or a refund or credit for prepaid work we do not supply. Each party must take reasonable steps to reduce avoidable loss.

9. VAT, records and changes

1STKLASS LTD is not currently VAT registered, so no VAT is charged and no VAT invoice is issued. Our invoices show the full company name, company number, registered office, invoice number, dates, customer, service and amounts due. If our VAT status changes, future prices and invoices will make the treatment clear before a customer is charged.

We retain the accepted order, terms version, consent time, payment status, delivery records and important decisions for contract, accounting, security and dispute-handling purposes in line with our privacy notice and legal obligations.

We may update these terms for future orders or renewals. A material change is not applied retrospectively to work already purchased. We will give reasonable notice of a material renewal change and allow the customer to cancel before it takes effect.

10. Governing law and disputes

These terms and any dispute or non-contractual claim are governed by the law of England and Wales. The parties should first use the written complaints process and try in good faith to resolve the matter, including suitable alternative dispute resolution where proportionate. Subject to any mandatory right that applies, the courts of England and Wales have jurisdiction.